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Identify and Strengthen Your Weaknesses with Salesforce ADM-261 Practice Tests (Desktop and Web-Based)

With the help of the ADM-261 practice exam questions and preparation material offered by TestKingIT, you can pass any ADM-261 certifications exam in the first attempt. You don’t have to face any trouble, and you can simply choose to do a selective ADM-261 brain dumps to pass the exam. We offer guaranteed success with ADM-261 Questions on the first attempt, and you will be able to pass the ADM-261 exam in short time. You can always consult our ADM-261 certified professional support if you are facing any problems.

To earn the ADM-261 certification, candidates must pass a proctored exam administered by Salesforce. ADM-261 exam consists of 60 multiple-choice questions and must be completed within 105 minutes. Candidates must achieve a passing score of 65% or higher to earn the certification. ADM-261 Exam can be taken either online or in-person at a Salesforce testing center.

>> Official ADM-261 Study Guide <<

Official ADM-261 Study Guide | 100% Free High-quality Online Service Cloud Administration Bootcamps

Everything needs a right way. The good method can bring the result with half the effort, the same different exam also needs the good test method. Our ADM-261 study materials in every year are summarized based on the test purpose, every answer is a template, there are subjective and objective exams of two parts, we have in the corresponding modules for different topic of deliberate practice. To this end, our ADM-261 Study Materials in the qualification exam summarize some problem- solving skills, and induce some generic templates.

Salesforce Service Cloud Administration Sample Questions (Q302-Q307):

NEW QUESTION # 302
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requested frequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?

A. Lightning Platform
B. Agile
C. Waterfall
D. Kanban

Answer: B

NEW QUESTION # 303
Universal containers has implemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. Whatmetric should a contact center manager use to analyze this?

A. Percent of cases closed with an attached article
B. Percent of cases closed meeting the defined SLA
C. Percent of cases closed with chatter posts
D. Percent of cases closed on first contact

Answer: B

NEW QUESTION # 304
Universal Containers customers are encouraged to submit web cases when they find errors or omissions in product documentation. The information is captures on a case with the "Errata" record type. The Technical Writing Manager would like to send an email to the customer that includes details of the correction process.
What should a consultant recommend to meet this requirement?

A. Create a workflow rule and emailalert action that sends an email to the case contact when a case with the "Errata" record type is created
B. Create an assignment rule that sends an email to the case contact when a case with the "Errata" record type is created
C. Create an Apex triggerthat sends an email to the case contact when a case with the "Errata" record type is created
D. Create an auto-response rule that sends an email to the case contact when a case with the "Errata" record type is created

Answer: A

NEW QUESTION # 305
Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

A. Global Actions need to be on the publisher layout.
B. Quick Actions must be enabled in the org.
C. The specific Quick Action must be added to the Case Feed.
D. The specific Quick Action must be added to the Case record page.

Answer: C,D

NEW QUESTION # 306
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking toevaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?

A. Contact Salesforce to send a report on article efficacy.
B. Send out a monthly survey to customers requesting feedback.
C. Create a group of super users that will evaluate and manage articles.
D. Install Knowledge Base Dashboards and Reports AppExchange package.

Answer: D

NEW QUESTION # 307
......

There are many benefits both personally and professionally to having the ADM-261 test certification. Higher salaries and extended career path options. The Salesforce ADM-261 test certification will make big difference in your life. Now, you may find the fast and efficiency way to get your ADM-261 exam certification. Do not be afraid, the Salesforce ADM-261 will give you helps and directions. ADM-261 questions & answers almost cover all the important points which will be occurred in the actual test. You just need to take little time to study and prepare, and passing the ADM-261 actual test will be a little case.

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